The terms of returns and exchange are limited to direct sale by us to you.
We may accept returns for account credit only. For this purpose we must receive the merchandise within 14 days from the date it was shipped to you. Items must be UNUSED and UNDAMAGED by you. Goods must be returned in their original packing. You must intimate us regarding a faulty product within 48 hours of receiving the same.
We do not provide refund for any goods sold. Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions. An exchange on a particular order can only be facilitated once.
Please intimate us within 2 days of receiving an order in case something is received broken.
Since we have a limited inventory, the same product may not be available. Under such circumstances, the amount paid by you can be used by you whenever you shop with us the next time.
To return an item, write to us at support@orgnaicshastra.com. You can reach us at +91-11-41054112/13 , Mon to Friday 9am to 6pm
For the purpose of exchange, we provide a reverse pick up service for a charge of Rs 150 which will be subtracted from your store credit. The service is available in select pin codes.
If for the purpose of exchange or repair, reverse pick up is not available and the customer is sending the product back themselves, then the product is the responsibility of the customer till it reaches us. The company is not liable for any damage during this transit.
The item must be returned in its original packaging along with bill.
Goods are faulty if received damaged. Items that are damaged by normal wear and tear are not considered faulty.
If you would like to exchange a faulty item, please be aware that we can only replace it for the same product subject to availability. Where possible we will offer to replace faulty items.
There may be slight variation of colour between what you see on the computer and the actual product.
